TBH SMS TERMS OF SERVICE

Effective Date: September 1, 2026
Last Updated: September 1, 2026

These SMS Terms of Service (“SMS Terms”) govern your participation in text-message communications provided by Traditions Behavioral Health, Inc. and its applicable affiliates and related entities (“TBH,” “we,” “us,” or “our”).

By opting in to receive text messages from TBH, you agree to these SMS Terms and acknowledge that your participation is subject to our applicable Privacy Policy and, where applicable, our Applicant Privacy Notice.

1. SMS PROGRAM DESCRIPTION

TBH may use text messaging to communicate with individuals who have elected to receive SMS communications.

Depending on the program in which you enroll, messages may relate to:

  • employment opportunities;
  • recruiting;
  • job applications;
  • interview scheduling;
  • interview reminders;
  • recruiter communications;
  • credentialing;
  • onboarding;
  • employment-related administrative matters;
  • client or service communications; or
  • other purposes disclosed at the time you opt in.

The specific purpose of the messaging program will be communicated at the time of enrollment where appropriate.

2. EXPRESS CONSENT

By providing your mobile telephone number and affirmatively opting in to receive text messages, you authorize TBH and its authorized messaging service providers to send text messages to the mobile number you provided.

Your consent applies to the specific TBH messaging program for which you opted in.

Your consent to receive text messages is not a condition of employment, an application for employment, or the purchase of goods or services.

You are not required to agree to receive text messages in order to apply for a position or otherwise engage with TBH.

Where required by law, TBH will maintain records of your consent.

3. MESSAGE AND DATA RATES MAY APPLY

Message and data rates may apply.

Your mobile carrier may charge you for text messages or data usage depending on the terms of your wireless plan.

TBH does not control your wireless carrier’s charges and is not responsible for such charges.

4. MESSAGE FREQUENCY

Message frequency varies.

The number of messages you receive may depend on your interactions with TBH, the messaging program in which you enrolled, your application or employment status, and other applicable circumstances.

TBH does not guarantee a specific number of messages.

5. HOW TO OPT OUT

You may opt out of receiving TBH text messages at any time by replying:

STOP

to a TBH text message.

You may also use other reasonable methods of revoking consent made available by TBH.

After an opt-out request is received, TBH will process the request in accordance with applicable law and messaging procedures.

You may receive one final text message confirming your opt-out.

After the confirmation message, TBH will not send additional messages for the applicable messaging program except where permitted or required by law, including a message necessary to process or confirm your request.

6. OTHER OPT-OUT WORDS

TBH will make reasonable efforts to recognize standard opt-out requests, including:

STOP, END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE, or OPT OUT.

TBH may also honor reasonable variations or other clear requests indicating that you no longer wish to receive text messages.

7. HELP AND CUSTOMER SUPPORT

For help with TBH text messages, reply:

HELP

to the applicable TBH text message.

You may also contact:

Traditions Behavioral Health, Inc.
900 Larkspur Landing Circle
Suite 285
Larkspur, CA 94939
Phone: (707) 258-8757
Email: compliance@tbhcare.com

Please include sufficient information for TBH to identify the applicable messaging program or issue.

8. CONSENT IS PROGRAM-SPECIFIC

Your consent to receive text messages from TBH applies only to the messaging program for which you provided consent.

Consent to receive one category of TBH text messages does not automatically constitute consent to receive unrelated promotional, recruiting, administrative, or other messages.

TBH will use your consent in accordance with the purpose disclosed when you enrolled.

9. MOBILE NUMBER CHANGES

You represent that the mobile telephone number you provide to TBH is your number or that you are authorized to provide consent for messages to be sent to that number.

If you change, disconnect, transfer, or otherwise stop using the mobile telephone number associated with your TBH SMS subscription, you should notify TBH and, where applicable, opt out of the messaging program.

TBH is not responsible for messages sent to a number that has been provided to TBH by an individual who subsequently transfers or relinquishes that number, except to the extent otherwise required by applicable law.

10. CARRIERS

Wireless carriers are not responsible for:

  • delayed messages;
  • undelivered messages;
  • message routing;
  • network availability;
  • wireless coverage;
  • carrier filtering; or
  • other transmission issues.

Message delivery may be affected by your carrier, location, device, network conditions, or other factors outside TBH’s control.

11. PRIVACY

TBH’s collection and use of information associated with text messaging is described in TBH’s applicable Privacy Policy and, for Applicants, the Applicant Privacy Notice.

TBH may collect and maintain:

  • your mobile telephone number;
  • SMS consent information;
  • opt-in date and time;
  • source or method of consent;
  • messaging program;
  • text-message history where necessary for administration, compliance, support, or dispute resolution;
  • opt-out requests; and
  • other information reasonably necessary to administer the SMS program.

TBH does not sell mobile telephone numbers or SMS opt-in information for monetary consideration.

TBH does not share SMS opt-in information with third parties for their own independent marketing purposes except as permitted by applicable law and separately disclosed.

TBH may disclose mobile information to service providers that provide messaging, telecommunications, technology, security, recruiting, human-resources, or other authorized services on TBH’s behalf.

12. NO EMERGENCY OR CLINICAL COMMUNICATIONS

TBH text messaging is not intended for emergencies or urgent medical needs.

Do not use TBH text messaging to request emergency medical assistance, report a medical emergency, or transmit urgent patient-care information.

If you are experiencing a medical emergency, contact 911 or seek immediate medical attention.

Applicants, employees, clinicians, clients, and other recipients should not send patient PHI or other confidential patient information through ordinary TBH text messaging unless TBH has specifically instructed them to use an approved secure messaging process.

13. EMPLOYMENT AND RECRUITING COMMUNICATIONS

For recruiting and employment-related SMS programs, text messages may include information about:

  • job opportunities;
  • applications;
  • interviews;
  • scheduling;
  • credentialing;
  • onboarding;
  • employment-related administrative matters; and
  • communications with recruiters.

Opting out of recruiting text messages does not withdraw an employment application or automatically terminate other forms of communication.

TBH may continue to communicate through email, telephone, or other lawful channels unless you separately request that such communications cease.

14. CHANGES TO THE SMS PROGRAM

TBH may modify, suspend, or discontinue an SMS program at any time, subject to applicable law.

TBH may also update these SMS Terms from time to time.

If material changes are made, TBH may provide notice through the messaging program, Website, or another appropriate method.

15. GOVERNING TERMS

These SMS Terms supplement TBH’s Website Terms & Conditions and Privacy Policy.

For Applicants, they also supplement the Applicant Privacy Notice.

If there is a conflict between these SMS Terms and another TBH policy regarding the specific operation of an SMS program, these SMS Terms will control with respect to that SMS program, unless applicable law requires otherwise.

16. CONTACT INFORMATION

Questions about TBH’s SMS program may be directed to:

Traditions Behavioral Health, Inc.
900 Larkspur Landing Circle
Suite 285
Larkspur, CA 94939
Phone: (707) 258-8757
Email: compliance@tbhcare.com

END OF SMS TERMS OF SERVICE