VP, Client and Physician Success
Susana leads the client and physician success team at TBH. In this role, Susana oversees physician and customer contracting, creating and implementing innovative solutions to best serve TBH’s physicians and customers. She also oversees client communications, serving as the point of contact for key stakeholders as they work with TBH.
Prior to this role, Susana was TBH’s head of contracting and development, where she established TBH’s contracting methodology, helping TBH grow from a single customer to the over 20 customers TBH serves today. Additionally, Susana oversaw the scheduling and credentialing functions at TBH, steering the organization through several high growth periods and expanding into new markets.
Earlier in her career Susana held roles in billing, scheduling and credentialing.
Susana started her career in a primary care private practice and an orthopedic surgeon group practice prior to joining TBH.
When not working, Susana likes to spend time with family and rock out to good music.